Guarantees
Know your property is protected with our guarantees
90 Day Money Back Guarantee:
If you are not satisfied with our services within the first 90 days we will refund all of your management and leasing fees with no questions asked.
Satisfaction Guarantee:
Long-term contracts are scary, so we’ve created the only at-will management agreement in Eastern North Carolina without termination fees or penalties– because we believe we should earn your business every day. (*some restrictions apply see paragraph 15f)
Results Guarantee:
With our results guarantee you don’t pay us until we show results! If we are leasing your property for you, we do all the work upfront and you don’t pay us until you get a qualified tenant. That means we aggressively market and show your property, screen the tenants, handle the paperwork, and perform a move-in inspection before we get paid.
Management Fee Guarantee:
We believe that if we can't collect the rent then we should NOT get paid. You only pay us a management fee if we successfully collect the rent due.
Risk Mitigation: Eviction & Pet Protection Guarantee:
If a legal eviction becomes necessary WE will pay YOUR legal fees - yes you read that right – WE WILL PAY AND if a pet damages your property, WE will pay for that too!
How can we do this?
Because our screening is so good, and our processes are so tight, we can offer you this service. Our risk mitigation guarantee will reimburse you up to $6,000 in pet damage and cover ALL of your eviction costs if these costs exceed the amount of the tenant’s security deposit and/or are not covered by the tenant’s renters insurance.
Property Inspection Guarantee:
We perform move-in inspections, periodic exterior property inspections, one semi-annual full inspection, and lease renewal or move-out inspections with documented checklists and photos–we promise more boots on the ground with your property than you’ll get anywhere else. We also have a thorough inspection review process to ensure that any issues on the inspections are handled quickly.
Leasing Fee Guarantee:
You don't pay us a leasing fee until we have a signed lease AND money paid from the tenant. If we don’t lease your property within 30 days of it being listed we’ll waive one month of management fees. (*some restrictions apply, the property must be priced with our sole discretion)
Tenant Early Termination Guarantee:
In the event of an early termination of tenancy by the tenant(s), a Termination Fee will be collected. Cedar Ridge will “cover the gap” in rent to you until the property is secured by a replacement lease, effectively providing no vacancy to YOU! (*some restrictions apply: does not cover military terminations in accordance with the SCRA or eviction proceedings.)
Giving Back:
For every lease we sign we contribute money to our 'Cedar Gives' fund.